Kitchen

Online Resident Accounts

Alltrade offers online accounts for residents. This allows you to pay your rent online via credit/debit card, see your rent due and other lease information, and submit repair requests for your building.

Access your account today!

Useful Info:

Frequently Asked Questions:

  1. How do I pay my rent?
  2. How do I qualify for the $100 resident referral program?
  3. How do I get utilities put in my name?
  4. Can I sublet my apartment?
  5. What happens if my roommate doesn't pay rent?
  6. Can I use my deposit for the last month's rent?
  7. Can I paint the walls or perform other renovations and repairs to the apartment unit?
  8. Should I buy renter's insurance?
  9. I am considering a new roommate, does Alltrade need to be involved?
  10. I lost my keys to my apartment or need to gain access to my apartment, who do I call?
  11. What can I do to lower my utility bills?
  12. What is a Maintenance Inspection and how often will these occur?
  13. Can I have a waterbed, liquid filled furniture, or a fish tank in the apartment unit?
  14. My plumbing drain is not working, is this my responsibility or Alltrade's?
  15. Will you and your agents have access to my apartment unit?
  16. My Questions are not on this list, who should I contact?

1. How do I pay my rent?

If not using our online account system, rent payments should be in the form of a personal check, a cashier's check, or a money order made payable to Alltrade Property Management. We will only accept one check per apartment. Residents must pay their rent in person or by mail addressed to Alltrade at the following address:

Alltrade Property Management 
615 Baxter Ave 
Louisville, Ky 40204

RENT IS DUE ON OR BEFORE THE 1ST OF EVERY MONTH. No excuses will be accepted for late payment, including U.S. Postal Service failure to deliver promptly, or whether or not the 1st day of the month falls on a weekend. If you have any questions regarding the proper amount of your rent, please reference Page 1 of your lease. (back to top)

2. How do I qualify for the $100 resident referral program?

Please have the prospective resident indicate that you referred them when they complete their online application form. The potential resident simply needs to indicate that they were referred by you. The resident referral fee is paid upon execution of the Lease, payment of all applicable deposits, and first months rent. (back to top)

3. How do I get utilities put in my name?

For apartments: Please contact LG&E at (502) 589-1444
For Houses: In addition to LG&E, you must also contact the Louisville Water Company at (502) 583-6610 at least four days prior to the move in date.

It is critical this is completed or the services will terminate. Once terminated you will be responsible for any fees associated with hooking the service back up. For more information on other typical move in questions, please see our move in letter. (back to top)

4. Can I sublet my apartment?

No, unless you obtain the prior written approval from Alltrade. Should we agree to the sublease, you will still be responsible for payment of rent in the event the subtenant defaults in the payment of rent or damages the apartment. (back to top)

5. What happens if my roommate doesn't pay rent?

If two or more of you signed the lease together, you are each responsible for making sure the total rent is paid. If your roommate doesn't pay his/her rent you must pay that rent or risk being sued for eviction and the remaining rent balance. Once you are evicted, you will still be liable to pay any balance of rent due on the Lease that Alltrade is not able to collect by re-renting the residence. (back to top)

6. Can I use my deposit for the last month's rent?

No. In your Lease, you agreed to pay all of the rent when due. The purpose of the security deposit provided upon execution of the Lease is to pay for damage to the apartment unit you caused during the term of the Lease, including failure to clean when you move out. Prior to move in to the apartment, we will conduct a walk through inspection of the apartment unit to properly document the existing flaws of the apartment unit to ensure you are not incorrectly charged for this damage. Upon the expiration of the terms of  the Lease, we will again conduct a walk through inspection of the apartment and ascertain the damages to the unit. All residents should attend both of these walk through inspections. Prior to move out, we will provide you with a move out letter with details regarding the steps to take to maximize the return of the security deposit. You can review the move-out checklist here. Unless Alltrade agrees, IN WRITING, to apply your deposit to your last months rent, you must pay the last months rent and wait for refund of your deposit. Not paying your last month's rent is likely to result in a lawsuit against you. (back to top)

7. Can I paint the walls or perform other renovations and repairs to the apartment unit?

You must obtain Alltrade's written approval prior to painting any part of the apartment unit, which will include approval of the color and type of paint to be used. Any other renovations to the apartment unit need to be approved as well. Failure to do so will result in loss of a portion or all of the security deposit. We are generally pretty flexible in dealing with these types of requests. For repairs, residents agree not to repair their dwelling or anything belonging to the owners without first obtaining our written permission, unless such repairs cost less than one hundred dollars ($100), and residents agree to pay for them. (back to top)

8. Should I buy renter's insurance?

We highly recommend that all renters obtain renter's insurance as our general property insurance policy will not cover your personal property as a renter. Please contact us and we will be happy to give you the name and phone number of insurance agents we work with on a regular basis who will help with your insurance needs. (back to top)

9. I am considering a new roommate, does Alltrade need to be involved?

Yes. Alltrade must approve all persons occupying the apartment unit. To complete the approval process a rental application will need to be completed in addition to the payment of the non-refundable rental application fee of $35.00, plus $15 per adult in the unit. Unless released in writing, all residents that vacate the apartment unit prior to the Lease termination will remain liable for all obligations under the lease, including payment of rent and damage that may have caused to the apartment unit. (back to top)

10. I lost my keys to my apartment or need to gain access to my apartment, who do I call?

Just call 502-562-1985. If you need to be let into your apartment, we charge a $15 fee during business hours. After business hours: the fee is $25 and must be paid when we let you in. If you need an additional key(s) to the apartment unit, you will be charged $15 for the cost of making an additional key.  If more than one key is required, an additional $3 will be charged per additional key. (back to top)

11. What can I do to lower my utility bills?

  • Replace standard incandescent light bulbs with compact florescent (spiral) bulbs. These use about 75% less energy than regular bulbs, and last much longer. They can be purchased in packs of six (60-watt equivalent) or four (100-watt equivalent) at Home Depot for $10.
  • Use ceiling fans to help move air throughout the apartment. In the winter, reverse the direction of the fan rotation (from counter-clockwise to clockwise if looking up at the fan from below) to pull cooler air up from the floor and move warmer air back down; there should be a switch on the side of the motor to make this change.
  • Don't use bathroom vents more than necessary; they pull heated/cooled air from the room outside.
  • Make sure floor registers and radiators are clear of obstructions.
  • Open curtains & blinds on sunny days in the winter, and keep them closed on sunny days in the summer.
  • In the winter, consider turning down the thermostat at night several degrees.
  • See other ideas in the Cold Weather Preparation Checklist.

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12. What is a Maintenance Inspection and how often will these occur?

There will be a scheduled property inspection approximately every two months. A property inspection report will be written indicating all items in need of current maintenance as well as items needing preventative maintenance, as well as any damage to the property (if applicable) by said resident. All damage caused by resident will be the responsibility of resident who will be responsible for paying for the damages within 30 days. Most of our current residents welcome the Maintenance Inspections as they keep small problems from becoming large problems that disrupt the residents' lives. During the maintenance inspection, the premises will also be inspected for general cleanliness. All residents are expected to maintain a reasonably clean dwelling at all times. (back to top)

13. Can I have a waterbed, liquid filled furniture, or a fish tank in the apartment unit?

No. Waterbeds, liquid filled furniture, and fish tanks are specifically prohibited in rental units. This rule protects you as the resident as well as us as the landlord. These items can cause very expensive damage to an apartment unit and not having them keeps you from the potential huge liability for damages. (back to top)

14. My plumbing drain is not working, is this my responsibility or Alltrade's?

When you move into the apartment unit, we warrant that the sewage drains are in good working order and that they will accept the normal household waste for which they were designed. They will not accept things such a paper dishes, napkins, tampons, children's toys, wads of toilet paper, balls of hair, grease, oil, table scraps, clothing, rags, sand, dirt, rocks, or newspapers. If the stoppage is the result of any of these items being located in the plumbing pipes, the cost of clearing the stoppage is the resident's responsibility. We are responsible for clearing those stoppages that the attending plumber attests were caused by a plumbing defect. (back to top)

15. Will you and your agents have access to my apartment unit?

We recognize that you as a resident have a right to privacy and we wish to observe that right scrupulously. However, at certain times, we (including our employees, or agents) may have to gain access to your dwelling for purposes of showing it to prospective residents, purchasers, lenders, or others or for repairs, inspection, or maintenance. When seeking access under ordinary circumstances, we will schedule entry between the hours of 8 A.M. and 8 P.M., Monday through Saturday, excepting holidays, and we will provide you reasonable notice of 48 hours, or less than 48 hours notice with your permission. In emergencies or for, items needing immediate repairs or maintenance for the preservation of the apartment unit there will be no notice. (back to top)

16. My Questions are not on this list, who should I contact?

Please call our office at 502-562-1985 or email info@alltradeky.com and we will he happy to answer any additional questions. (back to top)